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Website safety results not showing again

  • January 15, 2021
  • 8 replies
  • 218 views
D
Fresh Face

How can I fix it so that the website safety ratings show again in Chrome?

Best answer by khumphrey

Sounds like your chrome plugin is not working properly. Please reach out to our support team for assistance: http://webroot.com/us/en/support/home-contact

    TripleHelix

    8 replies

    K
    Forum|alt.badge.img+20
    • khumphrey
    • Retired Webrooter
    • Answer
    • January 18, 2021

    Sounds like your chrome plugin is not working properly. Please reach out to our support team for assistance: http://webroot.com/us/en/support/home-contact

    D
    Fresh Face
    • DebbiB
    • Author
    • Fresh Face
    • January 19, 2021

    Thank you!

    J
    Community Expert Advisor
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    • jhartnerd123
    • Community Expert Advisor
    • January 19, 2021

    Can somebody share here what the fix for this is? I’m now seeing it on several client machines and just noticed it on mine as well. 

     

    Regards

    John H

    K
    Forum|alt.badge.img+20
    • khumphrey
    • Retired Webrooter
    • January 19, 2021

    @jhartnerd123 ,

    Just reached out to our support team and the fix for this issue is a work in progress. There is a fix planned for release soon but they couldn’t give me an exact day. Should be sometime this week.

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • January 19, 2021

    @jhartnerd123 ,

    Just reached out to our support team and the fix for this issue is a work in progress. There is a fix planned for release soon but they couldn’t give me an exact day. Should be sometime this week.


    Great after checking I’m seeing this issue with Firefox and Chrome but if I do a reboot of the system it starts to work again!

     

     

     

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    D
    Fresh Face
    • DebbiB
    • Author
    • Fresh Face
    • January 20, 2021

    Yay, its back!

     

    Thanks everyone.

    Jasper_The_Rasper
    TripleHelix
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • January 20, 2021

    Yay, its back!

     

    Thanks everyone.


    Hello @DebbiB 

     

    Can you tell us what the fix was so others with the issue can do the same.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Jasper_The_Rasper
    Ssherjj
    TripleHelix
    D
    Fresh Face
    • DebbiB
    • Author
    • Fresh Face
    • January 20, 2021

    Yay, its back!

     

    Thanks everyone.


    Hello @DebbiB 

     

    Can you tell us what the fix was so others with the issue can do the same.

     

    Thanks,

     

    It was a Webroot fix. I had contacted support and they said there should be a fix sometime this week, and it looks like its here. :slight_smile:

    Ssherjj
    TripleHelix
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