• 10 February 2021
  • 1 reply

When I sign on to TurboTax it usually asks if I want updates.  When I check yes, it says it can’t update.  I had a long conversation with TurboTax last year and they had me go through a long process, but this is a new year and the same problem has happened again.


Best answer by TripleHelix 10 February 2021, 18:59

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Userlevel 7
Badge +63

Hello @rldtide1 


Are you saying WSA is the issue? If so Submit a Support Ticket and they will sort it out for you.


Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.