Community 101

Early this year I received an email stating that my subscription to WEBROOT was ending and they needed my credit card information to complete before being cancelled. I purchase my WEBROOT subscription along with my Tech Support ( not sure that is the name) for fixing my computers free. I have used that service for well over 15 years, before that I had to replace my computers at least every 24 months. The computer I am using to write this is almost six years old and running great. 

@  has been a huge part of the community since she joined.  She found us back in 2013 and jumped in with both feet.  Always polite and helpful, Sherry brightens the day of everyone who visits the community.  In today's interview I asked her to help us get to know her a bit better.   Tell us a little bit about yourself   I was born in Colorado and l was raised in Scottsdale, Arizona and Sandy, Utah. I've lived in San Diego, California. I moved to Buffalo, New York where I was employed at General Motors which later became American Axle & Manufacturing. I worked as a ring gear grinder operator and pinion & drill oper

Hi,I bought a subscription a year ago. And today it suddenly automatically renew and I was lost  50 bucks. Where is billing  information stored? I didn't  find it in my profile. Or I have to call to change my billing info ?Thanks in advance!

Is there any way to use a small font size in questions or answers? That is, for the purpose of minor and possibly irrelevant information?I’ve checked the Markdown syntax but couldn’t find anything. However, I feel I’ve seen it on the site somewhere…I have seen a website Anchor Fonts in which I see very different types of font styles but I can’t find the smallest font in this very type of font but…

need assistance with this support ticket regarding updating DNS protection for a client of ours.  however im not sure how to go about this in the webroot admin dashboard. they received an email stating this: DNS resolvers for Webroot DNS Protection were moved to Google Cloud for hosting. This move has provided DNS protection with both amazing performance and 100% uptime. Now that 2 years have elapsed, we are in the process of decommissioning the old servers. It has come to our attention that you have networks that are still referencing these old resolvers. To avoid any service interruption, please update your networks to use the correct IPs before December 1st, 2021. This is the last notification we will send out warning you that these IPs are being turned off. Note, this change must either happen on your network’s DNS Servers and the DNS setting on your Firewall / Router. The new IPs for your region can be found in the Webroot Business Console under the DNS tab. Once

I renewed my webroot anywhere protection but my pixel 3 cell won’t accept my password. how do i fix

 my android phone got this loaded and webroot scan did not find it. Norton says is bad site. How do I get it removed?

I recently switched over to Webroot for my personal machines, and joined this community. While I am a software developer of many years, there's a lot I don't understand about cyber security in general. Here’s something specific…If you already have a rootkit unknowingly installed on your Windows machine, and the rootkit is smart enough to expect and trick Webroot, then the only way Webroot can defeat it, is to boot itself from independent start-up media (USB flash drive), then scan & quarantine/disable the rootkit before your OS can start from the Windows boot drive.But all I was required to do after purchasing, is download and install. It started up, scanned, and detected no issues. But how could Webroot be so sure it's not being tricked or defeated in some way? I could find no "boot-from-start-up-media-and-scan" options for this product.Thanks for your patience. Scott.

Webroot is blocking my ability to connect to gmail from an email client on my Windows PC. I don’t get any error message or option to unblock. The email client simply hangs.The only solution I’ve found is to shut down Webroot. How can I fix this?

Re Win 10 pro 21H1  also using Webroot AV ver 9.0.31.84I can only use save as, save option greyed out using latest version of Adobe Reader DC.I have seen this as a known issue, resolved by using the windows security/manage settings in virus & threat protection (v&tp). However this option is not present - only Webroot is shown in v&tp - ie no windows security protection options.I have also gone into gpedit to check if v&tp is turned off - however it is set to not hidden.I have tried to re-install Adobe Reader, tried to repair it.I can see nothing

‘Lo,Bbeen a while; couple of things..Re Carbonite and Webroot: I see a Carbonite subscription gets a Webroot license.If we haev a webroot license can we get a discount for Carbonite ?? Longboard

I’m having the same problem as the prior user with the same question had about a year ago which is:“I keep getting a message saying that my WIFI vpn security login information is wrong, I just purchased a 3 device script from Webroot, can someone help?”My problem is exactly as described in this post from a year ago so I cut and pasted the same info since it describes exactly my fact pattern which isI’m a Current Webroot PC Security (Secure Anywhere) subscriber I purchased the 3 year 5 seat Webroot PC Security about an hour ago But the only difference is that I have a Windows 10 desktop instead of a Windows 10 laptop like the original community member postedI cut and pasted that members info for convenience here “For some reason anytime I try setting up an account for Webroot Wifi Security, I am unable to create an account or I am told that I am ent

Experiencing spontaneous disconnect then re-connect to internet.   This happens across the board, not apparent tie to any app, program, browser, etc.   During course of troubleshooting I uninstalled Webroot then continued to troubleshoot.  I  discovered what I thought was the source of the problem.  Once I took steps to resolve the problem I reinstalled Webroot;  and the problem resumed.  I then repeated the process, I uninstalled Webroot and the problem was resolved, I re-installed Webroot and the problem returned.  Anybody have a similar experience and if so, how did you resolve it?

Webroot and Torguard will not work together at all. Torguard keeps blaming Weboot  but I fail to understand why 2 legitimate programs (I have licenses for both) refuse to work together. I just did a fresh install of Windows 10 Pro and loaded Webroot. I then installed Torguard which refused to connect. Disabling Webroot made Torguard work perfectly. I right now have both up but disabled Webroot, connected Torguard the re-enabled Webroot.Is there a solution to this problem? I whitelisted Torguard, but that was no help.It just seems completely screwed up that two security programs which perform 2 different functions won’t work together normally.

I have Webroot installed and turned on …  but the web search results title displays are not readable.  I have the green check mark but then the title is overlaying the www.”addresses” so in most cases I can not make out (read)  either very well … it is like typing 2 lines on top of each other? When I shut off WEBROOT is clears up.  I use yahoo as my default engine as it it on the ATT home page … but if switch to google search it seems fine.  is there ea setting that can be fix on this?  This seem to have started a few weeks back PS:  I also use Firefox as my default browser  

HiFor some reason about every 25 seconds at the bottom of my screen right side the webroot  keep adding the webroot icons in the task bar sometimes going all the way across from right to left. When I put my curser on them they disappear leaving me one icon with no lock on it. It also will show like a scan just finished and found no problems but continues to do that adding another icon. Anyone have any idea why this is happening?

Hello,How does a amazon renewal work if I purchased the software through amazon? Will I get a notification or when the time is up or just go into the software and subscribe.Thanks

I can’t uncheck  “Read only” on any files.   Was told it might be Webroot blocking it. Any thoughts?Also I get the  “Page not available your it administrator has limited access to some areas of this app”   Message.So any steps to fix the read only problem fail….Any help would be appreciated. 

I have been using Webroot Secure Anywhere (and its predecessors) for years.  I am very careful about the websites I visit and never venture past a Webroot green “Trust” recommendation and even then, always proceed with caution.  I examine URLs closely and have not clicked on any embedded email links (or attachments).  I update Win 10 & Chrome (“enhanced protection” is enabled) consistently,  check device “permissions” and “installed apps” regularly.  I don’t use social media .  I always buy decent-quality, new Dell laptops.  I live in a fairly sprawling condo complex with other law-abiding 55+ citizens.  I love making up complex PWs, disabling “remote management” features, and keeping firmware up to date in all my devices.  Yes, I’m a very boring person.  About three months ago, while on the CBS news website I got a “Windows Support Alert” screen that said “This Computer is Blocked” due to suspicious activity and I must call “Microsoft at 800-...”  immediately to unblock.  The r

So I didn’t renew my webroot, it says expired, but it attempted to charge me through best buy, twice. It was blocked, however I am extremely confused. Can somebody explain this to me?

HiIs there a feature in webroot to remove the junk files from my andriod cellphone.

My “Last scan duration” time shows 41 seconds no threats detected seems too short of time. Then I re-scanned my PC and so far its 46% complete and the time was 7m and xx sec. this is more believeable. Than the 41 sec.

Webroot detected a pua downloader but cannot remove it. Also detected win32 user added. Webroot says they are on the E drive. At present Webroot is showing blocked. Tried some of the tools but nothing works. Webroot states it cannot complete removal

Hello,My website is showing up on searches with an orange minus mark next to it instead of a green check mark. I am unclear on how to get that changed. The website is northstarpsychdc.com. Thanks!

webroot stays open in the doc. i close it that at some point it stays open again.