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After clicking on webroot icon on my desktop there is a help option. it goes directly to geek squad. The problem , they cant verify me thru any phone number I could possibly have.  Very frustrating. what am i doing wrong?

@Happydays ,

Where did you purchase Webroot? Was it actually through bestbuy? If so, you will have to work with them to find your account. Maybe they have a credit card number on file?