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Webroot defender not even here

  • February 14, 2021
  • 2 replies
  • 50 views
T
New Member

My windows defender,said that there was a virus and that it was quarantined. I had  a expired webroot yesterday,and now when I go check to see if its here,its not.My task manager said that it was there,the webroot for some reason has high cpu count:

I cant find my webroot for somreason.It says that it is on in taskmanager,but is not showing up.Should I force quit the highest webroot??Please tell me on what I should do.

Best answer by TripleHelix

If you still want WSA and have a subscription that is valid then try a reinstall.

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?

Thanks,

    2 replies

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • February 14, 2021

    Hello @twinmmhaider 

     

    If Webroot is Expired and you don’t want it anymore try this:

     

    If you have an issue to uninstall open the RUN command and run this to Uninstall with the quotes and WSA must be running to uninstall:

    "C:\Program Files\Webroot\WRSA.exe" -uninstall

     

    ea5907e6-717b-4f32-9bc9-9ffff7e2b0e9.png

     

    1f4e4c8f-207f-4f5e-ab81-4ac7f70f2664.png

     

    30e9a722-715c-4662-b3a2-08146a9c1d8e.png

     

    Then reboot into Safe Mode and delete these Folder if they exist!

    \

    Uninstall WSA then Reboot into Safe Mode and Delete:

     

    1. C:\Program Files\Webroot Folder
    2. C:\ProgramData\WRData Folder (Hidden Area)
    3. C:\ProgramData\WRCore Folder (Hidden Area)

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Ssherjj
    TripleHelix
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • Answer
    • February 14, 2021

    If you still want WSA and have a subscription that is valid then try a reinstall.

     

    Please follow the steps closely!

    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
    • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
    • Uninstall WSA and Reboot
    • Look to see if this folder is gone: C:\ProgramData\WRData and if it’s there delete it. (Hidden Area)
    • Install with the new installer, enter your Keycode
    • Let it finish it's install scan
    • Reboot once again
    • DO NOT import any old settings as you can set it up as you like once it's done

    Please let us know if that resolves your issue?

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Windows 11 Pro x64 for Workstations on my Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Samsung Galaxy A16 5G OS 16.
    Ssherjj
    TripleHelix
    K
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