Community 101

How do I change my email, password and credit card info on my Webroot desktop anti-virus software and VPN software? I can’t find a link to make this sort of change anywhere. I tried calling the help number, but after a very long wait on hold, gave up.

You have the most incredibly frustrating and IMPOSSIBLE log in system.  You make me create a password *and* a security code.  In order to answer the first and fifth or second and third letters of my security code I have to write it out.  How safe is that?  And then you ask me to install authenticator on top of that.  But when I plug my authenticator code, it immediately takes me to a log out screen.  After a half hour of work, I am still unable to log in.  I am about to uninstall Webroot.  This is ridiculous.  What is worse is Webroot has also apparently stripped out the macros of one of my Excel workbooks.  Gee, thanks for destroying my work without warning me first.  How do I protect my macro-enabled Excel workbooks that are my own work from your voracious and over-aggressive algorithms. Nasty program.  I am pissed. 

I currently use Chrome Browser with my Webroot products, but may wish to also use the Microsoft browser with the Webroot products.   Can I use the virus protection, Last Pass and wifi security with more than one browser?  If so, how do I do it? 

I cannot login to my Webroot account. The login screen accepts my email and password but then requests an Authentication Code which results in an error: “Invalid Authentication Code”. I try again and select: “Fogotten Password” Then select: “I forgot my Security Code” I enter my email address I answer the security question

We are trying to remove Webroot temporarily to troubleshoot a printer driver. I am unable to remove Webroot from Programs as it says its managed via the console. I have removed the said PC from the console on the 19th and its still not removed the program from the PC. Is there a way to force uninstall the program?

Webroot is flagging the email client “EMailTray” as adware causing it to continually close down?

I am unable to run a Webroot scan or even open the Webroot app on my pc.  I can see that the last scan was run on 13/08/2020, so it does not appear to be working at all in the background.  My license has recently renewed - is it anything to do with this?  I can see when logging into webroot via the web, that my license is active.

I have something called RollerBase on my Android Google phone and was wondering what it was.  I am concerned because I googled it and found NOTHING about it. When I tried to delete it it said "Removing this account will delete it's messages, contacts and other data from the phone".  It only shows up in my Google account and nowhere else.  Not in my apps.  Please help!!

Somehow I have green check marks on all desktop icons. They look like web root check marks. How do I get rid of them? Vic

I’ve replaced my 2FA device, and so need to set up 2FA. But to do so I need the three security question answers, and I have no idea what one of them was.   How can I get these reset?

During a routine update to a program that we use everyday Webroot determined something was wrong & stopped the update. This either caused the program to uninstall from our computer or Webroot uninstalled it. We had to contact and pay for After Hours Support for the program to get it reinstalled. How can we make sure that Webroot knows that this is a trusted program?

webroot deleted this saying it was malware. what is it?  

we have very restrictive environment where we have windows firewall enabled for both inbound/outbound traffic. And as windows firewall uses IPs rather than DNS in order to allow/block traffic. so may i know the ip ranges for webroot servers so i can allow in windows firewall for inbound/outbound traffic?

Hi   I am trying my best to uninstall webroot from anywhere I can seem fit but the webroot suddenly pops-up an info mentioning “SecureAnywhere is currently managed by the Web Console and all changes need to be applied centrally. Please refer to the Secure Anywhere documentation for further information.” Need help in this please.

I have a streaming box and need Real Debrid to get the best streams. I was given the website of www.myhd247.com to use for access to real debrid. I can not access it because Webroot keeps blocking it.

I found this fix in your forum, and tried it, but it’s not working.  I’d like to uninstall Webroot and reinstall it, like the post says, but I can’t … I can’t find it in Control Panel » Programs & Features to uninstall it - it’s missing from there!  I have found a issue with re-installing on a machine with our WRData directory present which causes this issue. I have made development aware and they are investigating. There are ways to fix it in the meantime though. Fist I have developed a program that will attempt to repair this. Please download and run the following:http://download.webroot.com/WRShellFix.exe If after running this it says its replaced it, try and see if the context menu options show (a reboot should NOT be required). If it says it has disabled the context menu run the program again to try to replace it. If this st

On the PC security tab, I get to see 3 PCs. Two are active , the third one needs to be deactivated. My problem is that on clicking on the PC that needs to be deactivated, I do not have the Command Option. I have only About and Scan Information. This is not just the PC to be deactivated. This is holding good all 3 PCs. On checking the account set up I noted that PC Security Console is set to ‘Basic’. How to change this to get the Command option. Thank you,

I purchased Internet Security Complete on 5/4/2020. The product is registered. However I cannot login to my account. Keeps going back to login screen  

I have a disc to reload my renewal. It does not run. on either of my machines. The download from the web site does not work either.

I’ve been trying for days to get someone to answer the phone and help!! I’ve also tried the support tickets from the utility program. I NEED SOME HELP CANCELING THE AUTO-RENEWAL!!!!!!!

Is there a comparison chart / list Business Endpoint v Home Products?

Started in January 2020, when I tried to login to my account to add new phone, and laptop. I could not login to my account, as it rejected the password. I tried to use the password reset. No email. Put in a customer support request, and got automated answer to rest password though the password rest process. Put in a support ticket, then waited for a response. Forgot about it, for over 4 months since I already took care of phone and laptop using different products., Now the end of May, I started getting renewal notices. I went back to my requests from January, and no results. I did not get a response from my tickets. So waiting 48 hours might not be the solution. I started trying again the first of June 2020, and still nothing. Tried multiple attempts, still no response. Gave a scathing review, with a response to “sign on to my account and contact support, or create a ticket! Now I simply need to figure out how to delete the program, but of course you need to sign in to do that. Trie

Why did I receive only  583 days of ws complete when I paid for 2 years thanks for your prompt response tom

I got the phone call about 20 minutes after having repeatedly tried to connect to Netflix unsuccessfully, even though the Smart TV said my internet connection was fine?? It was a recorded voice telling me to press one to get a technician, I didn’t. Using my HDMI cable and Telstra Tbox I still have from before I had bought the Smart TV for now. That is working fine is it the TV stuffing up or has someone hacked it??

Hello, on my account I can have 3 devices. There are 2 devices and a PC listed. The account has a check by all devices (protected) , but the keycodes are identical. What is up with that? I would like to add a device but don’t know how to proceed. There is no indication of what device is associated with a key code. What a mess.   Thanks,   Angelo