Hello @flydonna and Welcome to the Webroot Community!



Have you setup your Webroot Online Console as you will need to; to use the Back & Sync feature if you have Webroot SecureAnywhere Complete version? Here on how to use the Back Up & Sync: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ManagingBackupAndSync/ManagingBackupAndSync.htm%3FTocPath%3DManaging%2520Backup%2520%2526%2520Sync%7C_____0



Also how to use the Online Console: https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm



Thanks,

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