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Refresh to open Pages

  • January 27, 2020
  • 2 replies
  • 134 views
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Fresh Face
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When using Webroot DNS, we have to refresh to get web pages to open.  If we switch to Google DNS servers, web pages open up without issue.  Any ideas

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    • freydrew
    • Retired Webrooter
    • 1550 replies
    • January 27, 2020

    Hi @gog20  and welcome to the Webroot Community! 

    I’ve talked with a couple of people internally and the best course of action would be to message our Support team. An engineer will most likely need to remote in and take a look around with you on the line. 

    You can get started right here: https://www.webroot.com/us/en/business/support/contact

     

    Thanks, 

    Drew

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    • gog20
    • Author
    • Fresh Face
    • 2 replies
    • January 27, 2020

    I did notice that this client did not have port 7777 UDP and TCP open on their hardware firewall.  I opened it up but have not had a chance to test.  Time will tell.

    What role does port 7777 play in Webroot DNS?

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