Customer support is non responsive and software is buggy

  • 22 July 2020
  • 2 replies

On July 16 I sent a message detailing how webroot was not deleting files properly and had eliminated my ability to have windows do the job. No response.  Sent 2nd message on July 17th.  No response.  Sent third  message and tried to call support. waited on support line for 17 minutes, no response.  Is there some way I can shut off this non-functioning “feature”?  And has anyone figured out how to get a response from Webroot?

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2 replies

Userlevel 7

Hello @StillWaiting Welcome to the Webroot Community Forum. :relaxed:

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

I’ll Ping a Webroot Employee to see where your Support Ticket is in the queue. @khumphrey 



Userlevel 7
Badge +20

@StillWaiting ,

Can you please send me a private message with the e-mail attached to your Webroot account? I’ll check on the status of your support ticket.