Skip to main content

This morning I see that my keycode was automatically upgraded. When did this happen? Is there a way I can find out?

Hello @LiamA 

I know they are making changes here:

https://community.webroot.com/news-announcements-3/webroot-backup-sync-deletion-and-migration-to-carbonite-faq-355105

As for your keycode being upgraded, Support would be the place to ask. I’ll also ping the Community Manager @TylerM to see if he knows anything about this keycode upgrade.

Webroot Support:

Submit a ticket 24/7/365

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MDT)

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,

Dave