I am told I am not protected. Considering I paid for an other year, I dont understand what is going on.
Solved
Reactivation of protection is very unclear.
Best answer by TylerM
Hi
This might be a keycode issue. When you open the interface and click on the cogwheel at the bottom right next to “my account” what does it say? If it says the status is active and gives days in the subscription then you are all good. If it says expired then you would need to activate the new keycode that you just bought.
As always we can help you do this by contacting our free support as well
Webroot Support:
Call 1-866-612-4227
Let us know if you need anything else
This topic has been closed for comments
+25Hi
This might be a keycode issue. When you open the interface and click on the cogwheel at the bottom right next to “my account” what does it say? If it says the status is active and gives days in the subscription then you are all good. If it says expired then you would need to activate the new keycode that you just bought.
As always we can help you do this by contacting our free support as well
Webroot Support:
Call 1-866-612-4227
Let us know if you need anything else
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