report rude customer support tech

  • 13 October 2020
  • 4 replies

Userlevel 1

I was wondering if there was a way to report to the supervisor over the customer support techs about being very rude when I called today.

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4 replies

Userlevel 7
Badge +63

Hello @user06 


I’m just asking, are you sure it was a legit Webroot Support? See here: and here:




Can you post who you contacted?



Userlevel 1

Unfortunately I’m positive that it was someone from Webroot I called that number but I’m positive he didn’t say his name that’s he just asked for my email address and we went from there 


Userlevel 7
Badge +63

All I can do is ping the Community Staff and they can follow up with you via PM. @khumphrey 



Userlevel 7
Badge +20

@user06 ,

Please send me a private message with the email connected to your Webroot account and I will contact the head of tech support to dig a little deeper.