Trying to resurrect PC

  • 11 August 2019
  • 1 reply

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My son has a PC that is infected with possibly multiple malware. He'd like to restore into some kind of working order to retrieve data and apps.

There's an antivirus program already installed called OpenCloud, which seems to be misbehaving. Unable to shut it off to let Webroot do its thing. Assuming OpenCloud is part of the problem.

Original Windows disks probably discarded years ago.

Best answer by SXR6 12 August 2019, 00:11

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Hi Doug a quick bit of googling found that Open Cloud Security is malware.
Have you tried starting the PC in Safe Mode to see if Webroot can remove Opencloud?