Webroot Renewal and Charge problem

  • 13 April 2019
  • 1 reply

I renewed my webroot subscription 5 days ago via bestbuy, which is where I first got the subscription. However, it still shows up as expired on my webroot status interface. How do I fix this problem?

Also, on the order summary that I printed out after paying for the renewal. It states "Please Note: This charge will appear on your credit card statement as "GEEKSQUAD RENEW.....". I have not received the charge on my bank statement since. Should I wait a few days for the charge to appear or should I call the customer support number that is on the summary?

Best answer by Ssherjj 13 April 2019, 16:51

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Userlevel 7
Badge +62
Hello @Roon19,

Welcome to the Webroot Community,

Personally I would call the GeekSquad for peace of mind as they can tell you if you have been renewed or charged. Sometimes I believe it takes more time when renewing from GeekSquad. Just the same I would call the 800 number.

Hope this helps?

@TripleHelix or @Baldrick can you add or assist here?