Solved
Logging in to my WIFI Security Account... How do I remove a device so I can add another?
+1I already have Webroot Internet Secure Anywhere with 5 licenses. I purchased WiFi Security about a month and half ago and verified my account. I cant seem to find a way to add and remove devices for my WiFi Security subscription (for 3 devices). Where do I do that? How do I do that? The internet security WIFI Console doesn't give me a screen where I can do that.
Best answer by pstonethompson
As I understand it you can install the app on more than the number of licensed devices but you can only concurrently run the VPN on the number licensed. It may take a few minutes for the disconnection from one of the devices to register in order to allow you to use that active connection on another device.
Changing your password within the app should also force all devices to log off.
If you still have problems then please contact our Support Team who can help you remove devices from your account.
View originalChanging your password within the app should also force all devices to log off.
If you still have problems then please contact our Support Team who can help you remove devices from your account.
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As I understand it you can install the app on more than the number of licensed devices but you can only concurrently run the VPN on the number licensed. It may take a few minutes for the disconnection from one of the devices to register in order to allow you to use that active connection on another device.
Changing your password within the app should also force all devices to log off.
If you still have problems then please contact our Support Team who can help you remove devices from your account.
Changing your password within the app should also force all devices to log off.
If you still have problems then please contact our Support Team who can help you remove devices from your account.
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