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Has anyone found a solution to the battery draining problem?

  • December 8, 2019
  • 5 replies
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Webroot Mobile is constantly draining my battery on my Galaxy S3 Tablet. It accounts for 48% of my battery usage while the tablet sleeps. I can put my tablet to sleep with the battery anywhere between 90 - 100% and by morning the tablet will be powered of with 0% battery. I’ve had tech support go thru everything and troubleshoot the tablet over & over again and it’s always the same conclusion, WRSA. It gets old. I shut down WRSA and my battery will not lose more than 2% battery while the computer sleeps. So I’m certain that webroot mobile is the problem. 

 Any suggestions?

Best answer by Ssherjj

Hello @quick ,

 

Welcome to the Webroot Community,

 

Sorry to hear of this issue. If uninstalling/reinstalling as @JAQ-PC kindly suggested did not help with the Battery drain..

 

Then please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

 

btw: I am experiencing the same thing off and on even when running the Webroot Beta.

 

HTH

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    JAQ-PC
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    • JAQ-PC
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    • December 8, 2019

    It might help to uninstall and reinstall the app from Play Store, just in case you somehow didn't get the latest version. Also, which version of Android are you running?

    Ssherjj
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    • December 8, 2019

    I’m running Android 9.0, and I’m running Webroot 5.5.6.46428,  everything says it’s up to date and I’ve uninstalled/reinstalled a couple of times already with no change in performance. I also just now opted into WR Beta version to see if that may help. 

    ProTruckDriver
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    • December 9, 2019

    Hello @quick ,

     

    Welcome to the Webroot Community,

     

    Sorry to hear of this issue. If uninstalling/reinstalling as @JAQ-PC kindly suggested did not help with the Battery drain..

     

    Then please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

     

    btw: I am experiencing the same thing off and on even when running the Webroot Beta.

     

    HTH

    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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    • December 9, 2019

    Will do. Thanks.

    ProTruckDriver
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    • December 9, 2019

    You’re most welcome quick!

    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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