im trying to download something that is FALSELY marked as virus so i have to shut down protection everytime i do. now i downloaded it then i turn on protection it automatically removes it without MY PERMISSION this is annoying. how do i stop this thing from removing my files without my permission. i use windows 10.
Solved
Stop webroot from deleting my files
+1Best answer by TripleHelix
Hello
Can you Save a Scan Log and post the detected file lines in your next post or you can Submit a Support Ticket and they will sort it out for you.
How to Save a Scan Log: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingScanLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____1
Thanks,
This topic has been closed for comments
+63Hello
Can you Save a Scan Log and post the detected file lines in your next post or you can Submit a Support Ticket and they will sort it out for you.
How to Save a Scan Log: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingScanLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____1
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+1i thought whitelist the whole folder would work but i was wrong
+63Hello
Submit a Support Ticket like I suggested above as we can do only so much on the Community!
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+63Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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