Web page won't actually let me log into Open a Support Ticket. It asks for permission to create cookies, I giver permission, I paste in my password, and it goes back to the damned cookie window.
OldCoder
Edit: Removed personal email address. ~ PTD ~
Solved
Web page won't actually let me log into Open a Support Ticket
Best answer by ProTruckDriver
Hello
Sorry you’re having problems with a Support Ticket. I would suggest calling them tomorrow morning by landline to sort this problem. I’ve also removed your email address in your screen shot above.
Webroot Support:
Call 1-866-612-4227
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave
Hello
Sorry you’re having problems with a Support Ticket. I would suggest calling them tomorrow morning by landline to sort this problem. I’ve also removed your email address in your screen shot above.
Webroot Support:
Call 1-866-612-4227
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
It turns out that I was entering the WRONG password while attempting to open a trouble ticket.
It does NOT want your console password. It wants a password that webroot separately emails to you.
Chris
OldCoder wrote:
It turns out that I was entering the WRONG password while attempting to open a trouble ticket.
It does NOT want your console password. It wants a password that webroot separately emails to you.
Chris
Glad you have found the solution to the problem. I should have thought about asking you what password you were using. Sorry, I guess I was having one of those “Senior Moments” while replying to the question. LOL.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.