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webroot turns blue


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Webroot stopped working and is blue instead of green and won’t scan.

 

It has turned OFF firewall, web shield, real-time shield.

It says subscription has expired but it’s not expired til October

Uninstalled and re-installed but it won’t take the CODE and says there’s no internet.

Runs perfectly fine on my other devices.

There seems to be zero support from Webroot and I do NOT have GeekSquad account … system is PC Windows 8.1

 

 

 

Best answer by TylerM

The easiest way to solve this would not be by ticket, but by them remoting onto your computer and taking care of this for you. It’s always free

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MST)

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9 replies

TripleHelix
Moderator
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  • Moderator
  • 9002 replies
  • July 15, 2024

Hello @drednm 

 

Try to Restore Defaults with Windows Firewall and reboot the system. Go to Control Panel! Mine is from Windows 10 Pro. And let us know if it works and make sure your Browser and system can connect to the Internet!

 

Click on pictures to see full size!

 

 

 

If it doesn’t work please contact Webroot Support on that system.

 

Webroot Support:

Submit a ticket 24/7/365 it’s the best way!

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MST)

 

Also phone numbers from around the world: https://www.webroot.com/us/en/about/contact-us

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,


Forum|alt.badge.img+33
  • Community Expert Advisor
  • 542 replies
  • July 15, 2024

I would reach out to support. They can sort you out. 

Also you can try and copy/paste your keycode into the program and then run a scan to see if it goes. you also require an internet connection in order for it to activate.


TripleHelix
Moderator
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  • Moderator
  • 9002 replies
  • July 16, 2024

Hi @drednm 

 

Did you get it sorted?

 

Thanks,


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  • Author
  • New Voice
  • 11 replies
  • July 19, 2024

Nope…. I have Windows 8.1

 

Does Webroot still work on Windows 8.1?

 

 


TylerM
Administrator
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  • Sr. Security Analyst & Community Manager
  • 1268 replies
  • July 19, 2024
drednm wrote:

Nope…. I have Windows 8.1

 

Does Webroot still work on Windows 8.1?

 

 

Sure does. 

Have you contacted support yet? They should be able to get you sorted

Webroot Support:

Submit a ticket 24/7/365 it’s the best way!

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MST)


Forum|alt.badge.img+3
  • Author
  • New Voice
  • 11 replies
  • July 19, 2024

I sent a detailed list of the program’s saying I am expired and have no internet when I try to reload my key code…. the shields and firewall were turned off (I’m expired).

Support told me to reload my key code…..

The program has been loaded and working for years and works on my other computers/devices….

They don’t read the details of what you send them.

Maybe it’s Firefox or a browser update?

 

 

 


TylerM
Administrator
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  • Sr. Security Analyst & Community Manager
  • 1268 replies
  • Answer
  • July 19, 2024

The easiest way to solve this would not be by ticket, but by them remoting onto your computer and taking care of this for you. It’s always free

Call 1-866-612-4227  during the week Mon - Fri 7 AM to 5:30 PM (MST)


Forum|alt.badge.img+3
  • Author
  • New Voice
  • 11 replies
  • July 19, 2024

They can remote it? I had no idea.

THANKS!


TripleHelix
Moderator
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  • Moderator
  • 9002 replies
  • July 19, 2024
drednm wrote:

They can remote it? I had no idea.

THANKS!

Yes they can! Webroot support is great as I had a few Remotes over the years while Beta Testing.