I inadvertently ran a program called story AI. Webroot flagged it so I told it to remove it. However, upon reboot it flagged 2 directories as a virus: WRCore and WRData.
Finally, after 3 attempts the scan passed. Am thinking those two directories are part of webroot. Any ideas. The system never showed any ill effects, TIA
Best answer by TripleHelix
Hello
I’m not sure what happened so it’s best if you contact Webroot Support Directly and they will help you.
But yes WRCore and WRData are part of Webroot.
Webroot Support:
Submit a ticket The best way
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
+63Hello
I’m not sure what happened so it’s best if you contact Webroot Support Directly and they will help you.
But yes WRCore and WRData are part of Webroot.
Webroot Support:
Submit a ticket The best way
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
Thanks,
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