- November 11, 2022
Grocery stores and pharmacies belonging to Canadian food retail giant Sobeys have been experiencing IT systems issues since last weekend.
Sobeys is one of two national grocery retailers in Canada, with 134,000 employees servicing a network of 1,500 stores in all ten provinces under multiple retail banners, including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drugs.
In a press release published Monday, Sobeys' parent company Empire revealed that while its grocery stores were still open, some services were impacted by this company-wide IT issue.
"The Company's grocery stores remain open to serve customers and are not experiencing significant disruptions at this time. However, some in-store services are functioning intermittently or with a delay," the retailer revealed.
"In addition, certain of the Company's pharmacies are experiencing technical difficulties in fulfilling prescriptions. The Company however remains committed to the continuity of care of all its pharmacy patients."
The company also added that it's working on resolving the issues affecting its IT systems to reduce store disruption.
In a separate statement published on Sobeys' official website with "important information" regarding the retailer's store services, Sobeys added that all stores remained open and were "not experiencing significant disruptions."
