Hello  and Welcome to the Webroot Community Forums!

 

This is a scam.

 

If you suspect infection -

The best thing to do is to contact support , and ask Webroot Support to take a look this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.

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Sr. Webroot Advisor - thank you very much for your guidance.

 

I'll call the support line.

 

Regards

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Hi and Welcome to the Community lcijr

Just a little bit more information for you:

 

THIS IS A SCAM!!  Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.

 

If you clicked anything links, allowed them to remote into your computer, or went to any web sites please submit a Trouble Ticket ASAP.  (Now would be a good idea....)

 

If you would like more information, read on (After submitting that Trouble Ticket.....)

 

NEWS ARTICLE: Tech Support Scams are on the rise.

 

 

Microsoft never issues this type of warning or email or anything of a sort!  Please see the following link for Microsofts official word on this:

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

 

"Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.

 

Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

 

Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable."

 

Also see Avoid scams that use the Microsoft name fraudulently

http://www.microsoft.com/security/online-privacy/msname.aspx 

 

 

For more information here iwhat the United States Federal Trade Commission has to say on the subject::

http://www.consumer.ftc.gov/articles/0346-tech-support-scams

 

"In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need.

 

These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users have heard time and again that it’s important to install security software. But the purpose behind their elaborate scheme isn’t to protect your computer; it’s to make money."

 

This scam is common and has been around for quite a while.  Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.

http://www.webroot.com/blog/2013/04/30/fake-microsoft-security-scam/

 

Also to help with these issues it's best to install an Ablocker like Adblock Plus for most Browsers: https://adblockplus.org/

 

Thanks,

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Obviously a scam. Be warned that a person who's not in front of your computer will never know what's on there. So if a stranger calls and say otherwise, it's most likely a scam. Hang up.

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With such calls, report it to Callercenter.com to raise a warning and expose the person behind the calls. Make it a point to submit a complaint to the FTC, too, and have the call investigated.

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