response code 7

Hi Joz,
 
There are a few things we will want to look at to resolve this issue.
 
1) Have you created an account at https://my.webrootanywhere.com/ ? If not, please create an account and use this email when installing the software.
 
2) Please ensure you are using the Webroot SecureAnywhere Complete mobile app, there are a few options in the Android market and we will need the Complete app for installation.
 
If you have any problems, let us know!
 
Thanks,
Josh C

yep, signed up and got the complete version

Hello,
 
I am sorry for the troubles and welcome to the community! Your new keycode which is a format of numbers and letters will work without any issues on your Windows based computers. However Android software is a little different, sometimes you can use the new keycode format and other times you will have to use the original keycode format.
 
Can you please send me a private note and let me know what your keycode and email address is and I will be glad to help you out.
 
Thanks :D
 
 

Hi Joz,
 
I would like you to open a support ticket here:
https://www.webrootanywhere.com/servicewelcome.asp
 
We need to gather some information about your subscription and email being used and this is better kept private.
 
For any other forum goer that has encountered this error code, please try the previous support steps.  Once this issue has been resolved, I will provide further information on this thread.  You are also more than welcome to open a support ticket at the link above.
 
Thanks,
Josh C

done!