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Webroot keeps detecting the same threats over and over, getting of scanning and restarting. Ideas?


Webroot keeps detecting the same threats over and over, getting of scanning and restarting. Ideas?

Best answer by RetiredTripleHelix

Please run another Default Deep Scan and it should correct this. The reason to clear the Protection Statistic's and yes it will continue to watch your system and is the way of clearing all previous detections as well so your seeing all the detections since WSA has been installed it's not really Re-Detecting the same files over and over again!
 
Thanks,
 
Daniel
 

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6 replies

RetiredTripleHelix
Gold VIP
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Hello doolitel and Welcome to the Webroot Community Forums!


 
Please reset your Protection Statistics then run another scan http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C11_ReportsandViewers/CH11c_ViewingProtectionStatistics.htm and let us know if that clears it up?
 
Thanks,
 
Daniel 😉

  • Author
  • Fresh Face
  • 2 replies
  • April 23, 2014
I finally found Protection Statistics.  I tried to reset it but nothing happens, it just keeps running.
Thanks for the help.

RetiredTripleHelix
Gold VIP
Forum|alt.badge.img+56
Please run another Default Deep Scan and it should correct this. The reason to clear the Protection Statistic's and yes it will continue to watch your system and is the way of clearing all previous detections as well so your seeing all the detections since WSA has been installed it's not really Re-Detecting the same files over and over again!
 
Thanks,
 
Daniel
 


  • Author
  • Fresh Face
  • 2 replies
  • April 23, 2014
OK, that seems to fix it and thanks.

RetiredTripleHelix
Gold VIP
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Great to hear if you have any other questions feel free to ask also stick around to learn more about WSA and it's features!
 
Cheers,
 
Daniel 😃

Ssherjj
Moderator
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  • Moderator
  • 21952 replies
  • April 23, 2014
😃  Welcome to the Community doolitel, Looks like @ fixed this one for ya....Have a great day and feel free to come back ya hear?!;)