Account expired

@ wrote:
I have renewed and paid for my Webroot antivirus, then activated with the new keycode.
However, when I open up Webroot, it still says expired.  Do you know why?
Thanks,
Christa

Hello ccalvin,
 
Welcome to the Community Forum,
 
May I ask if your original and therefore renewal was via Webroot or Best Buy?  If the latter then it can take some 24 hours for the back office systems of Best Buy and Webroot to communicate/exchange the information necessary to get the renewal recognised. I hasten to add that in these circumstances/this period you are still fully protected by WSA.
 
 EDIT:
 
However, I am nolt really understanding why you refer to "...after putting in the new keycode" as a renewal does not entail the issue of a new keycode just the addition of time /days to your existing keycode.  Can you therefore check that the 'new' keycode you entered has indeed been recognised and is displayed in WSA...click on the My Account tab on the right hand side of the main app panel and you should see it displayed to the right of the 'Keycode' literal.  Is that tghe keycode that you are expecting or still the expired one?
 
Please let us know and we can take it from there.
 
 
Hope this helps,
 
Regards,