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Slow Scan

  • February 4, 2015
  • 2 replies
  • 109 views

As of recent my computer scans have slowed down significantly. It usually takes about an hour at most to complete a scan, but now my scans are lasting almost 6 hours and still not finishing. I am concerned there is either something wrong with my computer or something wrong with the program. Is anyone else having this problem? 

2 replies

Ssherjj
Moderator
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  • Moderator
  • 21851 replies
  • February 4, 2015
Hello and Welcome to the Community Forum,
 
This doesn't sound good at all..therfore Please follow these instructions closely.
 
 
Can you do a clean reinstall of WSA?

 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
 
Kind Regards,
 
 
 

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
May I ask if you are doing the Default Deep Scan or a full scan? And if doing the default deep scan then do as Sherry asked you to do. As you can see mine scanned in 36 seconds.
 
Thanks,
 
Daniel ;)
 


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