I was locked out of my AOL account yesterday morning. AOL Tech did not know, as of yesterday, what the cause was. Apparently, there were a lot of AOL users who were affected. AOL Tech cured the problem yesterday. However, the same thing occurred today. I called AOL Tech and advised them the problem had recurred. The first thing AOL Tech asked was: "Do you use Webroot internet security." I responded that I did. They said, "that's the cause." They directed me to a part of the Webroot Secure Anywhere site where I clicked on the "Identity & Privacy" tab and then the "View/Edit Protected Applications" link, and there, I had to "allow" the AOL.exe link.
Problem solved.
So, why is Webroot blocking AOL?
Solved
Locked Out Of My AOL Account (Due To Webroot)?
Best answer by MikeR
As TripleHelix suggested, this issue should now be fixed in version 8.0.2.85. In 8.0.2.85, the entry for WAOL.exe persists as Protected in the list (if it was added there before the fix) but this has no negative impact on the function of the AOL software.
View original
+56Have a look at this post for the answer http://www.wilderssecurity.com/showpost.php?p=2157819&postcount=5 be sure to set AOL.exe back to Protected.
TH
TH
1 person likes this
Interesting problem. I also have a AOL Account that I check daily. Yesterday on my first try to log into account, it failed. I thought maybe RoboForm didn't log in right. Closed IE browser and tried to log in again, successful log in. I don't have AOL.exe listed in my Protected Applications. Not having problems now logging into account. Interesting to see what Webroot has to say about this.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
1 person likes this
HI TH, looks like I was typing while you were posting. lol. Thanks for the link. 😉
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
1 person likes this
+56RWM probably has the AOL Browser so the reason it shows in the ID Shield app list. Have a look at Joe's post.
TH
TH
+56Some problems do show up but Webroot is fast to fix them! ;)@ wrote:
Hello, TH. I thought Webroot "played nice" with everyone! -:)
TH
1 person likes this
+56RWM I forgot to ask if you did get the update to v8.0.2.85 which fixes this issue? Sorry.
TH
TH
Not sure what you mean. Is that an AOL fix or a Webroot fix?@ wrote:
RWM I forgot to ask if you did get the update to v8.0.2.85 which fixes this issue? Sorry.
TH
+56Hover your mouse over the Tray Icon and see what version is installed? It should say v8.0.2.85 and it's a Webroot fix for AOL Browser.@ wrote:
Not sure what you mean. Is that an AOL fix or a Webroot fix?@ wrote:
RWM I forgot to ask if you did get the update to v8.0.2.85 which fixes this issue? Sorry.
TH
TH
As TripleHelix suggested, this issue should now be fixed in version 8.0.2.85. In 8.0.2.85, the entry for WAOL.exe persists as Protected in the list (if it was added there before the fix) but this has no negative impact on the function of the AOL software.
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.