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Why doesn't Webroot get rid of Dregol that has infected my computer?
Why doesn't Webroot get rid of Dregol that has infected my computer?
Best answer by JamesG
Hello @ ,
Welcome to the Webroot Community.
Webroot will only remove files that are malicious on your system. Dregol, while an inconvenience, is not an infection.
I would advise taking a look at this article that describes how to remove this types of applications. You can locate that here.
If you are unable to remove this you can certainly contact our support team at 1-866-612-4227 or create a support ticket here.
While I cannot guarantee that we can remove this for you, we would be happy to take a look and see if it meets our detection criteria.
Best Regards,
View originalWelcome to the Webroot Community.
Webroot will only remove files that are malicious on your system. Dregol, while an inconvenience, is not an infection.
I would advise taking a look at this article that describes how to remove this types of applications. You can locate that here.
If you are unable to remove this you can certainly contact our support team at 1-866-612-4227 or create a support ticket here.
While I cannot guarantee that we can remove this for you, we would be happy to take a look and see if it meets our detection criteria.
Best Regards,
Hello @ ,
Welcome to the Webroot Community.
Webroot will only remove files that are malicious on your system. Dregol, while an inconvenience, is not an infection.
I would advise taking a look at this article that describes how to remove this types of applications. You can locate that here.
If you are unable to remove this you can certainly contact our support team at 1-866-612-4227 or create a support ticket here.
While I cannot guarantee that we can remove this for you, we would be happy to take a look and see if it meets our detection criteria.
Best Regards,
Welcome to the Webroot Community.
Webroot will only remove files that are malicious on your system. Dregol, while an inconvenience, is not an infection.
I would advise taking a look at this article that describes how to remove this types of applications. You can locate that here.
If you are unable to remove this you can certainly contact our support team at 1-866-612-4227 or create a support ticket here.
While I cannot guarantee that we can remove this for you, we would be happy to take a look and see if it meets our detection criteria.
Best Regards,
James G. Worldwide Online Retention Specialist
1 person likes this
Hi James: Thank you for the precise steps to take to get rid of Dregol. They were followed and the Dregol problem is gone.
Thanks very much for your expertise.
AL88
Thanks very much for your expertise.
AL88
You are very welcome!
I'm glad you were able to get that resolved.
If you ever require further assistance, please do not hesitate to let me know.
I am always happy to help.
Best Regards,
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