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Scan my computer - secureAnywhere cannot reach the internet to obtain threat information ?

  • June 11, 2015
  • 1 reply
  • 36 views
A
Good morning,
I have not scan my computer for several months and now that I wan to use Webroot again, when I try to Scan my computer - I got the message:   secureAnywhere cannot reach the internet to obtain threat information ?
I am connected to internet as usual. 
I download my license from the HSBC web site.
What should I do?
 
Thanks
Adriana Arias
 
 

    1 reply

    JamesG
    • JamesG
    • Retired Webrooter
    • 725 replies
    • June 15, 2015
    Adriana,

    I am sorry about the issue you are experiencing.

    I would advise uninstalling and then just reinstalling the product and allow it to scan. That should resolve the issue for you.
     
    You can also contact our support team and they would be happy to take a look at this issue for you.
     
    Support Number: 1-866-612-4227
    Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
     
    Best Regards,
    James G. Worldwide Online Retention Specialist

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