Connection Scan
Every time i try to connect to get my webroot security to scan my mac itll try to connect for like a min and then itll say it cant connect to the internet when i have strong wifi at my home. Ive tried it about 20 some times and it still continues to say that. I even turned my wifi router on and off dozens of times and it still doesnt help. And on my computer by where the wifi symbol is it has the webroot logo and its grey with a blue exclamation point in front of it. Please help!!!!!
+62Hello @ ,
Welcome to the Webroot Community,
I am sorry to hear about your issues that you are having. If you have not contacted support, I would recommend doing so.
But you can do something with out supports help and that is a permission fix. You can also do a clean install if you feel technically inclined.
Please have a look at the Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
Blue: means one or more potential risks require your attention.
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
The Mac operating system relies on permissions for most tasks. If these permissions are incorrect, they can cause a variety of issues, both with your programs and with computer performance itself.
To check permissions on the Mac OS:
1. Navigate to Applications > Utilities > Disk Utility.
Note: The Disk Utility feature is advanced and powerful. Any action you take using the Disk Utility is at your own risk. We recommend you only use the Disk Utility under instruction by a qualified technician.
2. Click the Hard Drive name, e.g. Macintosh HD, in the left panel.
3. Under the First Aid tab, select Show details.
4. Click Verify Disk Permissions. This operation may take some time to complete.
5. If the operation finds permissions issues, fixing them can resolve the issue you have reported. Click Repair Disk Permissions. This process may also take time to complete.
6. Once the repair process is finished, restart your computer.
7. After restarting, please test the issue you have reported. See if Webroot still gives you a connection error.
If you want to do a clean install you can try that by uninstalling and reinstalling Webroot. Or you can have Support do this for you.
8. To uninstall go here for instructions. http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1992&
9. You can go here to install Webroot http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1991&
If you continue to recieve errors then please send support a ticket free of charge with an active subscription.and let them know that you have already dione a permission fix. :The Support Team may need to do SUDO Commands to reinstall Webroot so it might be best to let support take a look at your Mac.
Hope this helps and do let us know how things are going and if you get this resolved or not.
Kind Regards,
Welcome to the Webroot Community,
I am sorry to hear about your issues that you are having. If you have not contacted support, I would recommend doing so.
But you can do something with out supports help and that is a permission fix. You can also do a clean install if you feel technically inclined.
Please have a look at the Mac User Guide. http://live.webrootanywhere.com/content/545/Using-the-SecureAnywhere-interface
Blue: means one or more potential risks require your attention.
Check to see if all that all shields are enabled http://live.webrootanywhere.com/content/560/Managing-Shields
The Mac operating system relies on permissions for most tasks. If these permissions are incorrect, they can cause a variety of issues, both with your programs and with computer performance itself.
To check permissions on the Mac OS:
1. Navigate to Applications > Utilities > Disk Utility.
Note: The Disk Utility feature is advanced and powerful. Any action you take using the Disk Utility is at your own risk. We recommend you only use the Disk Utility under instruction by a qualified technician.
2. Click the Hard Drive name, e.g. Macintosh HD, in the left panel.
3. Under the First Aid tab, select Show details.
4. Click Verify Disk Permissions. This operation may take some time to complete.
5. If the operation finds permissions issues, fixing them can resolve the issue you have reported. Click Repair Disk Permissions. This process may also take time to complete.
6. Once the repair process is finished, restart your computer.
7. After restarting, please test the issue you have reported. See if Webroot still gives you a connection error.
If you want to do a clean install you can try that by uninstalling and reinstalling Webroot. Or you can have Support do this for you.
8. To uninstall go here for instructions. http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1992&
9. You can go here to install Webroot http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1991&
If you continue to recieve errors then please send support a ticket free of charge with an active subscription.and let them know that you have already dione a permission fix. :The Support Team may need to do SUDO Commands to reinstall Webroot so it might be best to let support take a look at your Mac.
Hope this helps and do let us know how things are going and if you get this resolved or not.
Kind Regards,
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