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webroot password manager in firefox.

  • August 22, 2015
  • 1 reply
  • 24 views

Since the update to firefox 40 my webroot firefox password manager does not work.

1 reply

Ssherjj
Moderator
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  • Moderator
  • 21952 replies
  • August 22, 2015
Hello ?,
 
Welcome to the Webroot Community,
 
 
There have been a number of reports of this .  Mozilla has changed the way that add-ons must be 'signed' in order to work correctly.  Webroot is aware of the situation.
 
I have heard some reports that a clean install of Webroot, instead of the toolbarfix, may help resolve the issue.
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Also  Please look HERE at this thread 
 
If this does not help resolve the problem, you will probably want to Submit a Trouble Ticket and get assistance from Webroot Support.  There is on charge for this.
 
 
 
Kind Regards,
 

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