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My right click option to scan attached devices or permanently delete a file has disappeared


It was there at one time because I've used it.  Went to scan a USB thump drive before giving it to someone and all the right click options have disappeared.  Is there a work around to scan the thump drive without the right click options?

14 replies

prince1011
Community Leader
  • Community Leader
  • 364 replies
  • September 7, 2015
Hi
 
if you go on webroot icon and click on scan options under settings there will be a option to scan different drives and usb

prince1011
Community Leader
  • Community Leader
  • 364 replies
  • September 7, 2015


  • Author
  • Fresh Face
  • 4 replies
  • September 7, 2015
Thanks for the quick response.  I failed to mention I'm running Windows 10 on a PC.
 
I'm unable to find "scan options".  I found scan settings under the "advanced settings" but no where in scan settings could I find a way to scan a USB drive (or other attached device).  Frustrating.

  • Author
  • Fresh Face
  • 4 replies
  • September 7, 2015
Nevermind, found it.  Thanks to the image you posted.  Thanks a ton.
 
ET
 
PS: WIsh my right click option didn't disappear though. 🙂

prince1011
Community Leader
  • Community Leader
  • 364 replies
  • September 7, 2015
Hi mate did you find the scan options for usb ect... 
 
 
If yes I am glad I helped. 

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • 21900 replies
  • September 7, 2015
Hello ?,
 
Welcome to the Webroot Community,
 
 
Edit: Nevermind ? had this covered.;)
 
Please open Webroot in the taskbar and View Status. In the right hand upper corner you will see Advanced Setting/Open Scan Settings on the left side of menu and make sure Enable right click scanning in Windows Explorer is checked.
 


 
Hope this helps?
 
 

  • Author
  • Fresh Face
  • 4 replies
  • September 7, 2015
Hi Sherry and thanks for the response.  Yes, that was already checked and not the cause of my situation.

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • 21900 replies
  • September 7, 2015
Sure thing ?!;)
 
Happy to hear you got that sorted!
 
 
 
Have a great day!

Can we get this for mac please?

  • Retired Webrooter
  • 1376 replies
  • August 22, 2017
Possibly, @!
 
If you submit it on our Forum as an Idea Request ;)

Baldrick
Gold VIP
  • Gold VIP
  • 16060 replies
  • August 22, 2017
I think that there may well be one there already.

Ssherjj
Moderator
Forum|alt.badge.img+62
  • Moderator
  • 21900 replies
  • August 22, 2017
Yes you are right @
 
You can go here to Kudo that Idea 😃

  • Retired Webrooter
  • 1376 replies
  • August 23, 2017
@ @ Thanks for correcting me on that. I was going to search for it but obviously didn't do so :catlol:

Baldrick
Gold VIP
  • Gold VIP
  • 16060 replies
  • August 23, 2017
NO worries, JP...it is all about teamwork! ;)

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