corrupt file removal

Hi Kingwendy97,
 
welcome to the Webroot community first of all are you referring to a corrupt file in webroot or on your pc ?. this will help to try and reslove the issue for you.
 
Thanks Adam.

My computer has corrupt files, several according to the sfc/scan

? can you help with this issue i think system restore might fix this issue? but can you advise on it thanks.

WSA itself does not have a corrupt file removal setting.
 
Now as to if a system restore would work, that is possible, but there is no promise.  It is possible a restore point might have the files in question in their original form, but it might not.  Also, remember that a restore point will only restore system files, it will not restore any data files like pictures or documents.
 
What files are corrupt?  System/program files or data files, or both?  One thing you may want to do is get the computer in to see a qualified and trustworthy computer technician.  Corrupt files can happen, but they CAN be a sign of a failing hard drive.  You might want to have that checked out.
 
I suggest that any data files like pictures, documents, that are important to you be backed up in some form NOT on that hard drive.

Hi again Wendy,
 
I have looked into this for you, if you contact webroot support they will be happy to help  and sort the issue out for you.
Click  Webroot Customer Service for support i hope this helps.
 
Please keep me updated Thanks Adam.

TY TY TY :D:

Happy to help I'm glad the issue is resolved.

For future reference...
 
It really helps to know what Operating system you are on, if you had recently added or removed any software "as this is usually the leading casue of corrupt system files".
 
With Windows 8,8.1,10   A sfc /scannow will check the integrity of the file system, if it finds corrupt files but is unable to fix them, the user then can run a DISM scan "Deployment Image Servicing and Management" which will attempt to fix component store corruption. After running the DISM scan, a user can then run the SFC /scannow again and generally it will fix the issues from that point if not already fixed by the DISM. To run a DISM scan right click on your command prompt, chose run as Administrator then type or paste these commands.
 
The first scan, will not fix anything or create a log, it will simply tell you if there is component store corruption.
 
Dism /Online /Cleanup-Image /CheckHealth
 
 
The second scan, only checks for component store corruption and records that corruption to the log file. This can take around 5-10 minutes to finish. It will stay at 20% for a while before continuing.
 
Dism /Online /Cleanup-Image /ScanHealth
 
 
This scan you would use to scan the image for component store corruption, perform repair operations automatically, and records that corruption to the log file.
 
Dism /Online /Cleanup-Image /RestoreHealth
 
 
These can be run either in Command Prompt or Windows Powershell...
 
 
For Windows 7 there is a tool called Checksur.exe "System Update Readiness Tool" tha can be used to fix component store corruption as well..
 
Then least but not last, a user can always use theirCopy of Windows on DVD,CD,or Flash Drive to boot from, and run a repair of system files using command prompt from the repair section of the OS itself, should all the above fail.
 
 
 
I hope this helps someone down the road, as i generally do not rely on restore points to fix systems.