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rather than renew online I went and bought a new 1year subscription. it won't let me install it. kee

  • September 24, 2015
  • 1 reply
  • 32 views

rather than renew online I went and bought a new 1year subscription. it won't let me install it. keeps telling me my subscription is expired

1 reply

shorTcircuiT
Gold VIP
  • Gold VIP
  • 7721 replies
  • September 24, 2015
Hello there, welcome to the Community!
 
There is no need to install it again.  Unlike other vendors that save improvements up for a single rollout of a 'new version', Webroot is giving us all improvement as they are ready, so we ALWAYS have the newest version with no need to install a new one.  To get your software re-activated just do the following:
 
Open WSA
Click the 'gear tool' next to My Account
Enter your new Key Code into the box
Click the Activate button.
 
That's it!

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