password management in firefox 40.0.1
+4I"m using firefox browser and the password managemnt was on but now it isn"t. I did not delete it but it was there one day and next day it was gone. I"m stumped
+62Hello ?,
Weldome to the Webroot Community,
Please follow these instructions below for Password Manager for Firefox.
Note:This will not work in Microsoft Edge. Webroot is currently workng on a fix for this.Here is a KB article about ths HERE
This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool. You can download it for here. Once downloaded launch it by clicking on the executable, and you should see the following, and click on 'Run':
which should then take you to the following dialog:
on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible. If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:
One then double cliks on that so that the login dialog is presented, etc.
There has been an issue with the Password Manager since Firefox upgraded to version 40 over the last couple of weeks. Webroot IS working to fix the problem permanently, but until then Webroot Support has provided us a temporary fix that we can do in order to get things back to working normally.
Also if the toolbar fix doesn't work then you can try this if you want as described in the KB article HERE
If you still have issues please submit a Support Ticket and they will look at this free of charge with an active subscription.
Hope this helps?
Weldome to the Webroot Community,
Please follow these instructions below for Password Manager for Firefox.
Note:This will not work in Microsoft Edge. Webroot is currently workng on a fix for this.Here is a KB article about ths HERE
This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool. You can download it for here. Once downloaded launch it by clicking on the executable, and you should see the following, and click on 'Run':
which should then take you to the following dialog:
on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible. If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:
One then double cliks on that so that the login dialog is presented, etc.
There has been an issue with the Password Manager since Firefox upgraded to version 40 over the last couple of weeks. Webroot IS working to fix the problem permanently, but until then Webroot Support has provided us a temporary fix that we can do in order to get things back to working normally.
Also if the toolbar fix doesn't work then you can try this if you want as described in the KB article HERE
If you still have issues please submit a Support Ticket and they will look at this free of charge with an active subscription.
Hope this helps?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
+4I thank you for the reply and I got it resolved, which was on my cpu running win xp but on my other cpu running win 7 using same firefox browser it was still on it.. if firefox 40.0.1 had an issue wr passord why was it still on my win7?
Was it just on win xp? Thanks anyway.
Was it just on win xp? Thanks anyway.
+62Hi ?,
Not sure how to answer your question. This only happens to some pcs/browsers and not others for some reason. I don't believe it is anything to do with the just one particular OS.
Maybe ? can answer this?
Kind Regards,
Not sure how to answer your question. This only happens to some pcs/browsers and not others for some reason. I don't believe it is anything to do with the just one particular OS.
Maybe ? can answer this?
Kind Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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