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I can no longer access Manage passwords

  • October 14, 2015
  • 1 reply
  • 21 views

I used to be able to enter manage passwords but that heading is not longer available. Instead i get a message to set up manage passwords, but clicking that gets me no where.

1 reply

Ssherjj
Moderator
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  • Moderator
  • 21900 replies
  • October 14, 2015
Hello ?,
 
Welcome to the Webroot Community,
 
Sorry you are having this issue. Please try this below:
 
 
This sometimes does happen and to try to resolve it you can try running the Toolbarfix tool.  You can download it for here.  Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':
 


 
which should then take you to the following dialog:
 


 
on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
 
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible.  If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:
 


 
One then double cliks on that so that the login dialog is presented, etc.
 

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