I got a Google security warning saying my computer vwas infected with thwe RDN/YAHLover.worm! followed by the code 055BCCAC9FEX. If I shut down and reboot, it comes back up and I can't get the message off the screen. I ran Webroot scan and it did not indicate it found anything. What do I do now to get rid of thios?
vmj
+62Hello ?.
Welcome to the Webroot Community
I apologize for the issue you are experiencing.
If the threat persists after running a scan with Webroot, it would be best to contact our support team and have them take a look for you.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
I would advise creating a ticket first so they can gather logs and determine if a callback is necessary to resolve this for you.
This is a free service withn an active Webroot Subscription.
Welcome to the Webroot Community
I apologize for the issue you are experiencing.
If the threat persists after running a scan with Webroot, it would be best to contact our support team and have them take a look for you.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
I would advise creating a ticket first so they can gather logs and determine if a callback is necessary to resolve this for you.
This is a free service withn an active Webroot Subscription.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, W 1p0 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+62Hello ?,
I have another thought that you might be interested in knowing encase you don't know this.
Please do not use any other Anti-Malware tools as WSA can rollback infections to the pre-infection state Have a look at this short video: https://community.webroot.com/t5/Webroot-Education/What-Happens-if-Webroot-quot-Misses-quot-a-Virus/...
Hope this helps!
I have another thought that you might be interested in knowing encase you don't know this.
Please do not use any other Anti-Malware tools as WSA can rollback infections to the pre-infection state Have a look at this short video: https://community.webroot.com/t5/Webroot-Education/What-Happens-if-Webroot-quot-Misses-quot-a-Virus/...
Hope this helps!
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, W 1p0 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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