Skip to main content
Customer Support Customer Support

New User questions

  • November 5, 2015
  • 1 reply
  • 25 views
I
Hi. I have Webroot Secure Anywhere that I obtained from Best Buy when I purchased my new computer. I have it only on my desktop and have Windows 10.

1. How on earth do you perform a Deep Scan? I don't see an option for it?

2. I have scheduled my scan on bootup. However when I rebooted my computer it did not perform a scan. I used the 6am selection although I am not sure why one has to select a time when you have it scheduled on reboot. I rebooted the computer at 9PM and I choosed the 6am option. Is it my understanding it will only perform a scheduled scan only at the time you selected even though one can reboot at any time?

3. I see there is an Eraser option but I don't see how you activate it when you want to delete something.

Sorry for these basic questions but  I couldn't  find the answers to my questions.

Thank you.

    1 reply

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • 21864 replies
    • November 5, 2015
    Hello ?,
     
    Welcome to the Webroot Community
     
     
    Webroot SecureAnywhere allows you to select several types of scans:
    • Quick.  A surface scan of files in active memory. This scan runs quickly, but may miss some types of inactive malware that launch after a system reboot. Note: If the Quick scan misses an infection, the main Webroot screen remains red until you run a Full or Deep scan.  
    • Full. A scan of all local hard drives. This type of scan is helpful if you frequently switch between system partitions or you have several programs that have never been scanned before.  
    • Deep.  An analytical scan that searches for all types of threats, including rootkits, trojans and inactive malware. This is the default scan that runs from the main panel or system tray.  
    • Custom.  A customized scan of files and folders (see the instructions below).
    To run a custom scan:
    1. Open SecureAnywhere.
    2. Click the gear icon next to PC Security. [img]http://sw.nohold.net/Webroot/Images/accesspcsecurity.png[/img]  
    3. The Scan & Shields panel displays, with the Custom Scan button at the bottom of the left panel. [img]http://sw.nohold.net/Webroot/Images/scanandshieldspanel.png[/img]  
    4. Click the Custom Scan button. The Customized Scan window displays. [img]http://sw.nohold.net/Webroot/Images/customizedscan.png[/img]  
    5. The window provides a descriptive list of each scan option. To limit the scan to certain folders and files, select Custom, click Add File/Folder, and use the Add button to select the folders and files you want to scan. To delete a file or folder from the list, highlight it and click Remove. [img]http://sw.nohold.net/Webroot/Images/customscanfolders.png[/img]  
    6. To run the customized scan, click Start Scan.
    Here is the PC User Guide and here is information to Secure Erase
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    shorTcircuiT
    1 person likes this
    • shorTcircuiT
      shorTcircuiT

    Reply


    Terms & Conditions