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Windows Action Center says Webroot is turned off?

  • December 19, 2015
  • 3 replies
  • 187 views
T
New Voice
So recently I noticed that the last 3 days, I have been getting a prompt from the UAC to allow webroot to run when i start my computer.
 
I then noticed that on the Windows Action Center it said "Solve PC issues: 1 important message", so i clicked on it, and it said that "Webroot SecureAnywhere reports that it is turned off." But when i click the button to turn on, nothing happens. my webroot is on, and also when i ran the System Analyser on Webroot, it said i got an 84/100 because "an anti-virus product is installed but is not protecting the system".
 
The only thing I can think of that i changed to my computer recently was uninstalling a windows update that allows that annoying pop-up window to upgrade to windows 10. I uninstalled several others or allowed them to not be installed because I did not want windows monitoring me. The updates that i have hidden are here:

.


 
 
I know corrolation does not equal causation, but it seems like the uninstall of the update turned off my virus protection. I dont remember which one it was that I uninstalled.
 

    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • December 19, 2015
    Hello TiffanyMires,
     
    Welcome to the Webroot Community,
     
    This  does sometimes happen  The way  to fix this is a uninstall/reinstall of Webroot will convince Windows that you really are protected. To do so please follow these instructions:
     
    • Make sure you have a copy of your Keycode
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    If this fails to resolve the problem, you may need to contact Support.
     
    You can submit a Support Ticket  if this does not resolvd your issue. This is a free service with a Webroot subscription.
     
    Helps this helps?
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    Dermot7
    Baldrick
    2 people like this
    • Dermot7
      Dermot7
    • Baldrick
      Baldrick
    L
    I've had the same problem for a while now.  I uninstalled then reinstalled but it didn't help.  Any insight would be very much appreciated.
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Hello and Welcome to the Webroot Community!
     
    It's a known issue but be assured that WSA is still protecting you see here for more info: Windows 10 Action Center Notification
     
    Thanks,
     
    Daniel 😉
    Baldrick
    Ssherjj
    2 people like this
    • Baldrick
      Baldrick
    • Ssherjj
      Ssherjj

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