i am unable to get into my account

Hello gigi5150
 
Welcome to the Webroot Community,
 
Please follow these instructions below to install Webroot on new computer.
 
Follow the steps closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for the install to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Install with the new installer, enter your Keycode
• Let it finish it's install scan
• Reboot

 
 Can you tell me what has failed?  Can you go to the Account Console and log in with your email and Password?.  If you have not yet created your Account Console, you need to do this in order to log in. Please go here to create an online Account https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Create-an-Online-Webroot-Account/ta-p/29910
 
If you have created an Online Account Console then you can change your password as shown
 
Follow the instructions below to reset your password or security code.

[list=1]
1. Click here to access the management website.

[/list] 

1. Click on the "Can't log in?" link in blue next to the Log In button. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials4.png[/img]  
2. Select if you would like to reset your Password or Personal Security Code. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials5.png[/img]  
3. Enter your email address in the box provided. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials6.png[/img] If after entering your email address you receive a message stating, "Your account has not been activated," you can have the activation email resent to you. Click the Resend Email button and follow the instructions in the email. If you need assistance confirming your account, click here. If you get an error stating, "Error(UPW003): The email address you entered does not exist in our system. Please check the email address you entered or use the email address to create an account," click here for solutions.    
4. Type in the answer to your Security Question. This answer is case sensitive. [img]http://sw.nohold.net/Webroot/Images/wsa_changecredentials7.png[/img]  
5. If answered correctly, you will be sent an email with a link to reset your Password or Personal Security Code as you requested. Click the link in the email to reset your credentials. Once this is done, you should be able to log in normall

Hope this helps and if not get back to us,