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how do I find out subscription expiry date

  • December 27, 2015
  • 1 reply
  • 202 views

There is no apparent mechanism offered on the info screen to determine expiry date of subscription. It has been posted as 336 days for the last 2 months so I feel no confidence in this posted information. How do I know when  I run a scan that it is actually working if the subscriiption date never changes?

1 reply

Ssherjj
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  • Moderator
  • 21904 replies
  • December 27, 2015
?Hello Maiziebird,
 
Welcome to the Webroot Community,
 
The other way to a find your expiry date is to log into your Web Console and when presented to click on your keycode which should open a sub panel and display both the no. of days of subscription remaining AND the actusl expiry date. Apparaently it sounds like Webroot isn't reporting correctly!
 
You can also submit a Support Ticket and they can clarify this for you.
 
Support Ticket: https://www.webrootanywhere.com/servicewelcome.asp
 
Hope this helps?
 

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