upgrade win 10 process?

Hi daldrow
 
Welcome to the Community Forums.
 
There have been some reports in relation to this but they have been minimal and most WSA users have experienced a good upgrade. Having said that it is true that if Windows 10 does not detect another AV./IS such as WSA installed it will switch on WIndows Defender, and sometimes even with WSA installed Windows Defender is still activated/WSA not recognised by the Action Centre as being enabled.
 
The solution to that is to uninstall WSA and then carry out a clean reinstall (instructions for this can be provided if you require them.
 
Finally you may find this KB Article of interest re. Windows 10:
 
https://community.webroot.com/t5/Techie-KB/Everything-you-want-to-know-about-Windows-10-but-are-afraid-to/ta-p/211016
 
Please let us know if you have any further or follow up questions.
 
Regards, Baldrick

How to verify WSA still active? If remove WSA to clean install will that affect subscription term or contract? Instructions would be appreciated for process.

Hi daldrow
 
OK, no worries. to do an unistall/clean install of WSA please follow these instructions carefully at the apporpirtae time:
 

• Make sure you have a copy of your Keycode
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Check to see if Windows Defender is disabled and that WSA is recognised in the Action Centre.
 
Uninstalling & reinstalling has absolutely NO effect on your subscription terms or contract...I uninstall & reinstall regularly for a number of reasons, including assisting othger users, etc.
 
In terms of knowing if WSA is active; check for the notification tray icon being present & Green or open up the main WSA panel and that should be sghaded Green, and you should be seeing a large 'tick' upper centre of the panel with the word 'Protected' displying to the left of that.
 
Hope thatis of assistance?
 
Regards, Baldrick