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I have gotten the browser hijacker FromDocToPDF and cannot get rid of it. Why not found by Webroot

  • April 18, 2016
  • 1 reply
  • 27 views

I mistakenly installed this when I got an attachment I could not open and a pop-up said click here to convert.  So now I have a browser hijacker and it does not show up as a program.  Googled and none of the programs suggested appear to be in my computer.  I managed to get Yahoo as my home page.  I use Mozilla.  But each new tab get me FromDocToPdf.  Not sure what it is doing either.

1 reply

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
What you have is what we call a PUA read here for more info and try to remove it for yourself: https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/40744 if in the end you can't remove it please Submit a Support Ticket and they will be happy to help you remove it. Also install a good adblocker that is mentioned in the KB aritcle!
 
Thanks,
 
Daniel 😉

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