I purchased Webroot and installed the 3 keys on 3 computers. One of those computers died. In trying to upgrade the third computer so it could replace the one that died, it also died.
I purchased a new computer and now want to protect it with Webroot. I am/was under the impression that I could deactivate the 2 dead computers and thereby liberate 2 keys and use one of the liberated keys to protect the new computer.
Webroot Technical Support has not been at all helpful to me. Hopefully this community will help.
Can I do what I'm tryuing to do: reuse a deactivated key to protect the new computer?
If so, how do I do this?
I purchased Webroot and installed the 3 keys on 3 computers. One of those computers died. In trying
+62Hello TedF,
May I ask if you have deactivated these PCs within your Online Account Console? Please look here for details concerning this procedure. https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Deactivate-a-PC/ta-p/31240
Hope this helps?
May I ask if you have deactivated these PCs within your Online Account Console? Please look here for details concerning this procedure. https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Deactivate-a-PC/ta-p/31240
Hope this helps?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
I cannot figure out anything about my problem.
I can''t find anything that says "Managing Users."
I have no idea if I used an" Online Account Console."
Was I supposed to document the codes identifying the 2 defunct computers?
Is that the problem I'm having? I don't have a code to paste into the code field for my new computer?
I can''t find anything that says "Managing Users."
I have no idea if I used an" Online Account Console."
Was I supposed to document the codes identifying the 2 defunct computers?
Is that the problem I'm having? I don't have a code to paste into the code field for my new computer?
1 person likes this
+62Hello TedF,
Sorry to hear you are having these issues.
Did you set up an Online Account Console? Here is how to set up an Online Account Console https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Create-an-Online-Webroot-Account/ta-p/29910
Your keycode is a 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
If you want to request your keycode or installation instructions to be emailed to you, click here to fill out the request form. if you purchased from Webroot online.
If you purchased Webroot SecureAnywhere from Best Buy, you can contact Best Buy at 1-800-433-5778 to request your keycode. Be sure to mention your subscription software through Best Buy.
You can also Submit a Support Ticket and they can help you with all of this.
Sorry to hear you are having these issues.
Did you set up an Online Account Console? Here is how to set up an Online Account Console https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Create-an-Online-Webroot-Account/ta-p/29910
Your keycode is a 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
If you want to request your keycode or installation instructions to be emailed to you, click here to fill out the request form. if you purchased from Webroot online.
If you purchased Webroot SecureAnywhere from Best Buy, you can contact Best Buy at 1-800-433-5778 to request your keycode. Be sure to mention your subscription software through Best Buy.
You can also Submit a Support Ticket and they can help you with all of this.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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