I am using Windows 8.1 with IE11.
About a week ago I started having problems with webpages locking up, pretty much all of them. I had to log out and log back in several times to get some of them to work occasionally. These included eBay, my internet providers homepage, my email, etc.
When I enquired about this problem on the internet the answer was to check add-ons. I loaded windows with add-ons blocked and it worked fine.
I went down the list and disabled each add-on one at a time to try and stop the problem, which none of them did.
The only one I could not disable was Webroot Filtering Extensions.
I went to troubleshooting Internet Explorer and after it ran it said the Webroot Filtering Extension Add-On was causing the problem.
I went to the Webroot Site and found out how to disable Webroot and did so. The system worked fine after that. I enabled Webroot and the problem is back.
I did a check for updates on Webroot and it said these were automatic on the cloud.
Is there a fix for this?
By the way, I may have filed a trouble ticket for this, I do not know if it went throught since that web page locked up also. Just like this one has a couple of times.
+62Hello debracrow,
Welcome to the Webroot Community,
I believe if you do a clean uninstall/reinstall of Webroot to fix these issues.
Please follow the steps closely!
Hope this helps?
Welcome to the Webroot Community,
I believe if you do a clean uninstall/reinstall of Webroot to fix these issues.
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Hope this helps?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, W 1p0 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Well, reloading Webroot did not make it go away, just made it operate a little differently before it locks up. As I said, I may have already entered a support ticket. I do not know if it worked since when I submitted my question to support the screen changed and then locked up just like most webpages so I am in the dark if anything went through.
So far I am at a loss, I just log out using control alt del when it locks up then sign back in and try again. Usually takes at least 3 times doing this to get onto a webpage although some webpages may not work at all today and then work tomorrow.
So far I am at a loss, I just log out using control alt del when it locks up then sign back in and try again. Usually takes at least 3 times doing this to get onto a webpage although some webpages may not work at all today and then work tomorrow.
+62Hi debracrow,
Sorry to hear that the Webroot reinstall did not work. Can you Submit a Support Ticket by using another browser such as Firefox or Chrome?
Of you can call Webroot Support during business hours.
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
Sorry to hear that the Webroot reinstall did not work. Can you Submit a Support Ticket by using another browser such as Firefox or Chrome?
Of you can call Webroot Support during business hours.
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, W 1p0 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Thanks for the possible fix and information. I will try calling after the 4th.
+62Ok great! If you call please have patience when calling as there can be a hold time but hopefully it'll be fast for you. Support can remote into your system and fix you right up.
Have a Happy 4th of July!
Have a Happy 4th of July!
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.4.2), Security: iPads, W 1p0 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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