When I get ready to shutdown my Mac, my screen sometimes freezes and I get a message in a black box and a s=dimmed screen that says "You need to shutdown and restart your computer," or something to that effect. I can only do so by holding down the power button until the computer shuts off; it won't let me go through the regular shutdown process. When I turn my Mac back on, Iget a message that says "Your computer was restarted because of an error." I have referred this to Apple and it appears to be a problem in my Webroot software. I don't know how to correct this issue. I haven't tried reinstalling yet.
BTW, my MacBook Pro is nearly ten years old and cannot be upgraded past Lion (10.7.5). I can't afford a more recent model, so I'm stuck with this one for now. This particular version of Webroot is the only thing I've found that is ompatible with this operating system.
Text of report follows:
-------------------------------------
Interval Since Last Panic Report: 71363 sec
Panics Since Last Report: 1
Anonymous UUID: 6DFCF6EA-F55F-49B5-97F6-85C95CA35D80
Mon Sep 26 15:04:41 2016
panic(cpu 0 caller 0x2ceabf): Kernel trap at 0x0056bc0e, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x000000d0, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x00000008, ECX: 0x032e0000, EDX: 0x05ea3590
CR2: 0x000000d0, EBP: 0x00e2bd38, ESI: 0x00000000, EDI: 0x06bfcdd4
EFL: 0x00010206, EIP: 0x0056bc0e, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000000
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0xe2bb98 : 0x2203de (0x6b08cc 0xe2bbb8 0x229fb0 0x0)
0xe2bbc8 : 0x2ceabf (0x6bd9e0 0x56bc0e 0xe 0x6bd989)
0xe2bc78 : 0x2e5564 (0xe2bca0 0xe2bc88 0xe2bc98 0x4f887a)
0xe2bc98 : 0x56bc0e (0xe 0xa550048 0xffff0010 0xe20010)
0xe2bd38 : 0xfcb901 (0x0 0xdd 0xe2bd4f 0x1000000)
0xe2bd58 : 0xfcbf54 (0x7765984 0x400 0xe2bd88 0x30e236)
0xe2bd88 : 0x54d297 (0x76cf5d0 0x7ea3004 0x8 0x94beb54)
0xe2bdb8 : 0x307d0e (0x6063d04 0x76cf5d0 0x8 0x94beb54)
0xe2bde8 : 0x2f89a3 (0x76f0128 0x0 0x8 0x94beb54)
0xe2bf38 : 0x30ff9e (0x958c564 0x8ecb804 0x400 0xe2bf5c)
0xe2bf78 : 0x5f3c2a (0x70953a8 0x953135c 0x94bea98 0x0)
0xe2bfc8 : 0x2e60a7 (0x9531350 0x7fff 0x2c7d1b 0x9531350)
Kernel Extensions in backtrace:
com.webroot.driver.WebrootSecureAnywhere(54.0)[3AC9D934-72C7-4FA2-A2C0-60E8D73CA980]@0xfc9000->0xfd6fff
BSD process name corresponding to current thread: Finder
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:26:45 PDT 2012; root:xnu-1699.32.7~1/RELEASE_I386
Kernel UUID: 859B45FB-14BB-35ED-B823-08393C63E13B
System model name: MacBookPro2,1 (Mac-F42189C8)
System uptime in nanoseconds: 16964957742235
last loaded kext at 11641811185186: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xd73000, size 16384)
last unloaded kext at 11710531346175: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xd73000, size 16384)
loaded kexts:
com.webroot.driver.WebrootSecureAnywhere 54
com.NCHSoftware.driver.SoundTapVirtualAudioDevice 1.0.0d1
com.Cycling74.driver.Soundflower 1.5.2
com.wdc.driver.USBHP 1.0.11
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.kext.ATIFramebuffer 7.3.2
com.apple.driver.AudioAUUC 1.59
com.apple.ATIRadeonX1000 7.0.4
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.AirPort.Atheros21 431.14.10
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.CSRUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBTrackpad 227.6
com.apple.driver.AppleUSBTCKeyEventDriver 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.Oxford_Semi 3.0.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.iokit.AppleYukon2 3.2.2b1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleUSBUHCI 5.1.0
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.kext.ATI1600Controller 7.3.2
com.apple.kext.ATISupport 7.3.2
com.apple.kext.triggers 1.0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.iokit.IO80211Family 420.3
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.iokit.IOUSBMassStorageClass 3.0.3
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOFireWireSerialBusProtocolTransport 2.1.0
com.apple.iokit.IOFireWireSBP2 4.2.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOATAPIProtocolTransport 3.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IONetworkingFamily 2.1
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOATAFamily 2.5.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro2,1, BootROM MBP21.00A5.B08, 2 processors, Intel Core 2 Duo, 2.33 GHz, 3 GB, SMC 1.14f5
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0xCE00000000000000, 0x4D342037305435363639415A302D43453620
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz, 0xCE00000000000000, 0x4D342037305432393533435A332D43453620
AirPort: spairport_wireless_card_type_airport_extreme, Atheros 5416: 2.1.14.9
Bluetooth: Version 4.0.8f17, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS541616J9SA00, 160.04 GB
Parallel ATA Device: MATSHITADVD-R UJ-85J
USB Device: Built-in iSight, apple_vendor_id, 0x8501, 0xfd400000 / 6
USB Device: USB 2.0 Hub, 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0101, 0xfd100000 / 2
USB Device: USB 2.0 Hub, 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0101, 0xfd140000 / 4
USB Device: Microsoft 3-Button Mouse with IntelliEye(TM), 0x045e (Microsoft Corporation), 0x0040, 0xfd142000 / 5
USB Device: Back-UPS ES 750 FW:841.I3 .D USB FW:I3, 0x051d (American Power Conversion), 0x0002, 0xfd144000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8240, 0x5d200000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x021a, 0x1d200000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8205, 0x7d100000 / 2
FireWire Device: d2 quadra (button), LaCie, 800mbit_speed
On shutdown, Mac freezes & tells me I need to shutdown and restart. Only allows holding power switch
Hello editjohn, Welcome to the Webroot Community Forum. :D
Sorry your having trouble with your Mac Computer. Usually a Uninstall / Reinstall solves most problems.
To uninstall Webroot SecureAnywhere, follow the instructions below.
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.
To install the software:
HTH,
Dave. ;)
Sorry your having trouble with your Mac Computer. Usually a Uninstall / Reinstall solves most problems.
To uninstall Webroot SecureAnywhere, follow the instructions below.
- Shut down SecureAnywhere by clicking the Webroot icon [img]http://sw.nohold.net/Webroot/Images/wsa_icon.png[/img] in the menu bar and selecting Shut Down SecureAnywhere. [img]http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png[/img] If prompted, confirm that you want to shut down SecureAnywhere.
- Open the Finder by clicking the Finder icon [img]http://sw.nohold.net/Webroot/Images/mac_finder_icon.png[/img] in the dock.
- Open the Applications directory. [img]http://sw.nohold.net/Webroot/Images/mac_click_applications.png[/img]
- Click and drag the Webroot SecureAnywhere program icon into the Trash [img]http://sw.nohold.net/Webroot/Images/mac_trash_icon.png[/img] in the dock. A confirming window appears. Click Uninstall. [img]http://sw.nohold.net/Webroot/Images/macuninstallwsa.png[/img] Webroot SecureAnywhere is now uninstalled. There is no need to restart your computer.
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.
To install the software:
- Click here to download the SecureAnywhere installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
- Double-click wsamac.dmg to open the installer.
- Drag the Webroot SecureAnywhere icon into the Applications folder. ?
- Open the Applications folder by double-clicking the folder icon.
- In the Applications folder, double-click the Webroot SecureAnywhere icon to begin activation.
- In the first activation window, select a language from the drop-down box and click Next. Note: Make sure you select the desired language. Once SecureAnywhere installs. you cannot change it. ?
- In the first activation window, enter your keycode and click Activate.
HTH,
Dave. ;)
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
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