My Android phone has an app called WorxMail (from Citrix) that I use to check work email. Since I installed Webroot SecureAnywhere, it hasn't been able to update. If I manually tell it to update, it gives me an error message that it's unable to contact our company server.
I tried turning off the Webroot setting that blocks unsafe websites, but that made no change.
Is there some way I can tell it that WorxMail is trusted and to let it operate?
Thanks
Solved
Android email app blocked
Best answer by Ssherjj
Hello justpassingthrough,
Welcome to the Webroot Community,
Would you try to uninstall/reinstall Webroot on your Android device. And see if your program is still blocked?
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android...
To reinstall go here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywher...
If you still have issues then please Submit a Support Ticket which is free of charge with your Webroot subscription.They will certainly be able to help... Or call
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
Hope this helps?
View originalWelcome to the Webroot Community,
Would you try to uninstall/reinstall Webroot on your Android device. And see if your program is still blocked?
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android...
To reinstall go here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywher...
If you still have issues then please Submit a Support Ticket which is free of charge with your Webroot subscription.They will certainly be able to help... Or call
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
Hope this helps?
+62Hello justpassingthrough,
Welcome to the Webroot Community,
Would you try to uninstall/reinstall Webroot on your Android device. And see if your program is still blocked?
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android...
To reinstall go here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywher...
If you still have issues then please Submit a Support Ticket which is free of charge with your Webroot subscription.They will certainly be able to help... Or call
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
Hope this helps?
Welcome to the Webroot Community,
Would you try to uninstall/reinstall Webroot on your Android device. And see if your program is still blocked?
https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android...
To reinstall go here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywher...
If you still have issues then please Submit a Support Ticket which is free of charge with your Webroot subscription.They will certainly be able to help... Or call
https://tel:18666124268
Mon-Fri 7:00 AM to 8:00 PM (MST)
Hope this helps?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Uninstall/reinstall did not work. Will try a support ticket. Thanks.
+11Hey there Justpassingthrough
Sorry to hear Sherry's post couldn't help you out. Thanks for getting back to us though! Hope the guys at the support department over at Webroot can clear this up for you
All the best
Bradforth.
Sorry to hear Sherry's post couldn't help you out. Thanks for getting back to us though! Hope the guys at the support department over at Webroot can clear this up for you
All the best
Bradforth.
Helpful Webroot Links: Download (PC) | Download (Best Buy Subscription) | Download (PC Gamers) | Submit Trouble Ticket | Account Console | User_Guides | BrightCloud URL lookup
+62Hi justpassingthrough,
You are most welcome. Yes Webroot Support should be able to white list this for you perhaps?
Please let us know how it goes...:D
You are most welcome. Yes Webroot Support should be able to white list this for you perhaps?
Please let us know how it goes...:D
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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