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HELP - New Keycode Activated, But Acct is Red

  • November 17, 2016
  • 1 reply
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T
I renewed and activated my new keycode. My account now has a yellow yield sign and it is red. Yellow alert next to "MY ACCOUNT" Please advise.

Best answer by Ssherjj

Hello tonyd317
 
Welcome toi the Webroot Community,
 
Please have a look here http://live.webrootanywhere.com/content/582/Viewing-Protection-Statuses
 
Red means -One or more critical items require your intervention.
 
Could you please try re-entering the keycode (click on gear cog beside My Account on interface), click "Activate", Reboot, and let us know if that helps.
 
Thanks!
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    • November 17, 2016
    Hello tonyd317
     
    Welcome toi the Webroot Community,
     
    Please have a look here http://live.webrootanywhere.com/content/582/Viewing-Protection-Statuses
     
    Red means -One or more critical items require your intervention.
     
    Could you please try re-entering the keycode (click on gear cog beside My Account on interface), click "Activate", Reboot, and let us know if that helps.
     
    Thanks!
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