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Webroot password manager


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I refreshed Firefox and now my password manager extention and toolbar icon are missing. Do I need to restall to get it back?
Thanks

Best answer by Ssherjj

Hello jamesmancil,
 
Please try this below for the Password Toolbar fix:
 
You can download it for here.  
 
Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':
 

 
 
which should then take you to the following dialog:
 


 
on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
 
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible.  If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:
 


 
One then double clicks on that so that the login dialog is presented, etc.
 
Please check the above out and come back if anything is not clear or if it does not help/respond to your query.
 
Note: This will not work in Microsoft Edge. Webroot is currently awaiting that MS allow addons/extensions to be used with Edge. Please see HERE for a KB Article on the subject.
 
Also I am not sure how to fix your wallpaper screen. What operating system are you using. Windows 10?
 
You can always Submit a Support Ticket free of charge with an active Webroot subscription. They will gladly assist.
 
 
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3 replies

Ssherjj
Moderator
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  • Moderator
  • 21892 replies
  • Answer
  • December 8, 2016
Hello jamesmancil,
 
Please try this below for the Password Toolbar fix:
 
You can download it for here.  
 
Once downloaded launch it by clicking on the executable, and you should see the following, if then that is fine and you should click on 'Run':
 

 
 
which should then take you to the following dialog:
 


 
on which you should choose/check the option 'Repair/Install the Webroot Toolbar' and then press 'Start'.
 
That should initiate the fix process and you just have to wait for it to finish, close the dialog and then check in your browser to see if the Password Manager Toolbar icon is now visible.  If the fix has been successful you should see the following greyed out icon in a toolbar at the top of the IE browser page:
 


 
One then double clicks on that so that the login dialog is presented, etc.
 
Please check the above out and come back if anything is not clear or if it does not help/respond to your query.
 
Note: This will not work in Microsoft Edge. Webroot is currently awaiting that MS allow addons/extensions to be used with Edge. Please see HERE for a KB Article on the subject.
 
Also I am not sure how to fix your wallpaper screen. What operating system are you using. Windows 10?
 
You can always Submit a Support Ticket free of charge with an active Webroot subscription. They will gladly assist.
 
 

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  • Author
  • New Voice
  • 7 replies
  • December 8, 2016
That solved my problem. Thank you so much.

Ssherjj
Moderator
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  • Moderator
  • 21892 replies
  • December 8, 2016
Awesome! Your welcome! Thanks for letting us know!
 
Have a great day!:D