Solved
why is my webroot account saying expired. I just signed up for a three year plan a couple weeks ago
The weboot is red and saying my account is expired. I just bought it.
Best answer by ProTruckDriver
Hello edmo1010, Welcome to the Webroot Community Forum. :D
Please do a Uninstall / Reinstall of Webroot:
Please follow the steps closely!
If that does not fix the problem:
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
HTH,
Dave. 😉
View originalPlease do a Uninstall / Reinstall of Webroot:
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
If that does not fix the problem:
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
HTH,
Dave. 😉
Hello edmo1010, Welcome to the Webroot Community Forum. :D
Please do a Uninstall / Reinstall of Webroot:
Please follow the steps closely!
If that does not fix the problem:
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
HTH,
Dave. 😉
Please do a Uninstall / Reinstall of Webroot:
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
If that does not fix the problem:
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
HTH,
Dave. 😉
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
thanks ill try it tomorrow. your quick response threww me off
You're Welcome edmo1010. Please let us know the results. 😉
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
ok. It seems to be working fine now. Dont know why I had to reinstall. It just expired my subscript on its own? Thanks
Thanks for getting back to us. Glad everything is working fine, it could have been a glitch in the system. About 80% of the time a Uninstall / Reinstall will fix most problems if you have one with WSA. 😉
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
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